SE
Sarah E

1 reviews | Active since Mar 2012

02 Mar 2016, 08:09

Cancelled Contract but still being billed!!!!

I called in December as my contract came to an end, the person told me the last debit will go off end January 2016. Yet again Vodacom bills me end February 2016!!!!. I am so tired of going through this with this company, three years ago they owed me money but sent my account to a debt collector only to find out that someone there does not know the difference between debit and credit. Now again we are back with the same issues, hence my reason for cancellation and not renewing! PLEASE RECTIFY and REFUND!!!!

0
Replies (1)
Vodacom
Vodacom's reply02 Mar 2016, 08:33
Official
Hello Sarah_E,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team