SM
Sharlenee M
1 reviews | Active since Aug 2019
21 Jan 2021, 15:25
Cancelled contract but still been billed
My contracted ended in November 2020. I contacted Vodacom since October 2020 trying to cancel my contract, spoke to numerous consultants all confirm my cancellation but then I call again to check it is done to find out it was never done. Finally my contract is cancelled but now I am been billed.
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Vodacom's replyOfficial
22 Jan 2021, 06:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2021, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team