JE
Jason E
1 reviews | Active since Jan 2014
19 Aug 2022, 10:57
Cancelled Contract but isn't Cancelled!
I cancelled my contract in May, yet I am still receiving data on the sim (I am not using the SIM) and invoices. You are now threatening me with legal action because I am not paying even though I HAVE CANCELLED MY CONTRACT! I am unable to take calls during work hours and you have no other way to get in contact with you. I have emailed and got no response, although the auto generated email states 24hrs (its been 2 weeks). Absolutely disgusting service I am receiving.
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Vodacom's replyOfficial
19 Aug 2022, 11:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Aug 2022, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team