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Albert W
1 reviews | Active since Mar 2009
04 Jan 2021, 09:51
Cancelled contract, but continued to be billed
I cancelled my internet contract on 31 November, but I am continued to be billed. I also changed my phone contract but is billed incorrectly. The website indicates I will be debited for another incorrect amount on 1 February. I just want to get rid of Vodacom in every aspect due to this bad and incorrect service. I have also called 3 times but they are not answering any phones.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jan 2021, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Albert W's updateReviewer Update
08 Jan 2021, 08:17In addition to this, Vodacom decided to charge me a debit order of more than double of which my phone contract was stipulated for and agreed upon. According to Vodacom the consultant "was not supposed to offer me such a deal"!! This is breach of contract and ******* and ********* practices.
So your consultants are poorly trained, your product offerings does not exist, and you can debit order customers whatever you feel like.
Vodacom: you owe me money. #PAY BACK THE MONEY. And please cancel all products I ever had with you. You never getting a cent from me again. #VODACOM MUST FALL.
So your consultants are poorly trained, your product offerings does not exist, and you can debit order customers whatever you feel like.
Vodacom: you owe me money. #PAY BACK THE MONEY. And please cancel all products I ever had with you. You never getting a cent from me again. #VODACOM MUST FALL.
AW
Albert W's update08 Jan 2021, 08:17
Reviewer Update
In addition to this, Vodacom decided to charge me a debit order of more than double of which my phone contract was stipulated for and agreed upon. According to Vodacom the consultant "was not supposed to offer me such a deal"!! This is breach of contract and ******* and ********* practices.
So your consultants are poorly trained, your product offerings does not exist, and you can debit order customers whatever you feel like.
Vodacom: you owe me money. #PAY BACK THE MONEY. And please cancel all products I ever had with you. You never getting a cent from me again. #VODACOM MUST FALL.
So your consultants are poorly trained, your product offerings does not exist, and you can debit order customers whatever you feel like.
Vodacom: you owe me money. #PAY BACK THE MONEY. And please cancel all products I ever had with you. You never getting a cent from me again. #VODACOM MUST FALL.
AW
Albert W's updateReviewer Update
01 Feb 2021, 10:39I was promised a call back to resolve this but never received any. However the wrong amount was still debited from my account. I was sold a non-existing contract under a different amount by an *********** and ill-trained sales consultant. This is unacceptable!
AW
Albert W's update01 Feb 2021, 10:39
Reviewer Update
I was promised a call back to resolve this but never received any. However the wrong amount was still debited from my account. I was sold a non-existing contract under a different amount by an *********** and ill-trained sales consultant. This is unacceptable!