LK
Lientjie K

1 reviews | Active since Nov 2017

25 Nov 2017, 10:41

Cancelled Contract and they still bill me!

I had a contract with Autopage for a cellphone and a tablet. Autopage closed down and Vodacom too over my contract. In September I cancelled my account as it was the end of its term. My cellphone went over to Pay As you Go as well as the tablet. I suddenly received a bill from Vodacom that is overdue by more than R2000 on the tablet's nr for data usage. How can the tablet nr be overdue and not my cell phone as the 2 contracts were "together"? I am furious! I spoke with 2 people in the Vodacom Call Centre when I cancelled my contract in September. Vodacom emailed me to advise that they will credit my account for R600 ONLY. How can they credit me to my account WHEN I CANCELLED MY ACCOUNT? ITS PAY AS YOU GO! I want all my money back that was billed to me since September and I want it back in my ban account! I will never recommend Vodacom to anyone! You are just money hungry and have no control over your billings & accounts!

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2017, 08:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Dec 2017, 09:15
Official

Dear Lientjie

Please be advised feedback has been sent to you via email.

Regards,

RJ