1 reviews | Active since Feb 2017

08 Feb 2017, 00:50

Cancelled contract and still being billed for Vodafone Live

<p>I cancelled my contract, effective at the end of January, due to me moving overseas, and at the begionning of February I was sent an invoice for a Vodafone Live payment of R5, for international dialling on my mobile number. I did have this service when I lived in South Africa. Why am I still being billed this if I don't have said contract anymore?</p>

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team