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zukisa S

1 reviews | Active since Mar 2019

31 Mar 2019, 19:13

Cancelled contract and no outstanding balance Vodacom wants me to pay more

I bought an Iphone at vodacom it was a 2 year contract, i had 3 months left before the contract ends, so i decided to pay the outstanding balance so that i can cancel the contract, and i managed to do that successfully They cancelled the contract and changed the vodacom sim card to prepaid. After 3 months i got a call from Vodacom asking when i am going to pay the R800. I was very angry because i asked the lady before i cancelled the contract how much money should i pay to cancel the contract she gave me the figure and i paid and the cancelled the contract. where is this R800 coming from. every month i get a call from Vodacom its annoying me

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2019, 20:23
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team