Cancelled Contract after I asked them not to

Hello Peter,<br> <br> I send a letter to Vodacom regarding a few cell phone lines I would like to cancel, I mistakenly added a number that are still in use. I immediately send them another email requesting them not to cancel that number. (Ref: EC-0W9O-21QZ35). But they went ahead anyway and cancelled the number.<br> <br> I'm now trying to sort this out for the last 3 days with no luck. Now Vodacom tell me it's not a mistake on my side but on their side, but I have to go to the Vodacom shop and get a new sim, and register etc.<br> <br> I've been trying to sort this problem out now for 30min on the line. It's going no where, they keep sying they will email the person (Sabu) who cancelled the line, to assist.<br> <br> This is not acceptable, as it was not my mistake.<br>