1 reviews | Active since Sept 2016

05 Apr 2020, 18:35

Cancelled Contract

I take out a cellphone contract two years ago...which expires END April... I phoned Vodacom to make sure this contract is cancelled end April and they told me no it is End May.....My contract expire end April and if they listen to the phone records between me and Vodacom when I spoke to them about all my contracts expiring dates and the number which contract end was also said end April.. Even on my Vodacom App it shows contract end 30 April... I refuse to pay an amount end May as this contract end April... I can't understand Vodacom.. Look like the employees is not really trained. I don't even think that I will ever take out a contract with Vodacom....Understand better when people telling me to go to another company as Vodacom just give problems..

0
Replies (2)
Vodacom
Vodacom's reply06 Apr 2020, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Apr 2020, 14:31
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query. 

Regards,

Vodacom Consumer Website Team