CH
Charmaine H
1 reviews | Active since Jan 2019
22 Jan 2019, 17:34
CANCELLED CONTRACT
Good day. I am having a problem with Vodacom. In Feb/March, I told the agent who phoned me, that I don't want to continue with my contract of 10G. We have uncapped wi-fi at home. The long and the short is that the contract was never cancelled. Spoke to Cindy on 3/12 and Casley on 13/12 - ********** . Logged a call by Ruhan(manager at Vodacom Centurion Mall) on 29/12(12h20). Went to Ruhan again on 16/1, just to hear that the call has not even been allocated to anyone. My ref nr: 1- ********** . Contract expired on 23/4/2018. No one phones me back or even give me any feedback. I really don't know what more to do. Many thx. Charmaine de Wet( ********** 808)
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Replies (2)
Vodacom's replyOfficial
22 Jan 2019, 17:44 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2019, 17:44
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jan 2019, 19:35Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have made contact with the Call Center and they provided you with feedback.
Please refer to the below Cancellations Terms and Conditions and refer to point 4.1. whereby at least 20 (twenty) business days written notice is required.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have made contact with the Call Center and they provided you with feedback.
Please refer to the below Cancellations Terms and Conditions and refer to point 4.1. whereby at least 20 (twenty) business days written notice is required.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2019, 19:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have made contact with the Call Center and they provided you with feedback.
Please refer to the below Cancellations Terms and Conditions and refer to point 4.1. whereby at least 20 (twenty) business days written notice is required.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have made contact with the Call Center and they provided you with feedback.
Please refer to the below Cancellations Terms and Conditions and refer to point 4.1. whereby at least 20 (twenty) business days written notice is required.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Consumer Website Team
Best regards,