mP
mbalenhle P
1 reviews | Active since Feb 2021
16 Feb 2021, 20:59
Cancelled - Confirmed cancelled - Not cancelled! All from Vodacom employees
So on the 21st December I called and cancelled my contract. On the 20th January 2021 someone from Vodacom called wanting to offer me an upgrade. I told them that I had cancelled my contract. She checked her records and came back to me to confirm that the cancellation had been processed. In February I am still getting invoices. I just took a call now (after 8pm) from a Vodacom consultant who is adamant that there is no cancellation and is advising me to call the same department that I spoke with in December!
Vodacom get your act together. In the meantime I am getting billed for something I last used on the 19th January 2021!!!!!
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Replies (1)Vodacom's replyOfficial
17 Feb 2021, 07:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Feb 2021, 07:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
