mP
mbalenhle P

1 reviews | Active since Feb 2021

16 Feb 2021, 20:59

Cancelled - Confirmed cancelled - Not cancelled! All from Vodacom employees

So on the 21st December I called and cancelled my contract. On the 20th January 2021 someone from Vodacom called wanting to offer me an upgrade. I told them that I had cancelled my contract. She checked her records and came back to me to confirm that the cancellation had been processed. In February I am still getting invoices. I just took a call now (after 8pm) from a Vodacom consultant who is adamant that there is no cancellation and is advising me to call the same department that I spoke with in December!

Vodacom get your act together. In the meantime I am getting billed for something I last used on the 19th January 2021!!!!!

0
Replies (1)
Vodacom
Vodacom's reply17 Feb 2021, 07:10
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team