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milla.kthx milla.kthx

1 reviews | Active since May 2016

31 Jan 2019, 14:19

CANCELLED, CLOSED AND PAID UP ACCOUNT HANDED OVER

My Vodacom contract expired somewhere during late 2017 / early 2018 (I do not recall the exact date).

In July 2018 I gave notice of my intent to cancel said contract and I then proceeded to pay all due amounts - this includes the final invoice received a month in arrears.

During both September and November I receive 'normal 'invoices (as if the contract was still active) and I then go to Great trouble in order to confirm that my contract was indeed cancelled at the end of August 2018 and Vodacom actually owes me R12.03. I have proof of this on e-mail.

I then merrily carry on with my life... as you do.

Recently 'MBD' start harassing me at all hours (and believe me, this is the appropriate word!) both via telephone and sms seeing as my Vodacom account is in arrears etc etc etc. Obviously I contact them in confusion and am instructed to mail my final POP and invoice to ********** which I do.

No stop in the sms's & calls though so I call MBD Again only to be told that 'they can only take instruction from Vodacom as this is their client' so I have to 'sort it out with Vodacom' whom should then instruct them to close the file. I now call Vodacom and after confirming all my details (to four different agents!) I am told that 'the account has been handed over to the lawyers' so they no longer enjoy any access to it and I thus have to contact MBD.

Send Vodacom a message via their Facebook page and explain the situation. I am instructed to contact their in-house legal department. Upon calling said department I enter my details as requested and am the disconnected with an sms instructing me to contact MBD 'as the account has been handed over'.

Am I going to have to waste another 70 minutes on the phone trying to sort this out or shall I just visit a magician as the normal procedures obviously is not helping my situation.

I have now wasted an entire morning, being sent from pillar to post, had numerous calls disconnected, promises of 'call-backs' and in all honesty just shockingly shoddy service from both Vodacom and their legal representatives.

UTTERLY frustrating!

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Replies (5)
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milla.kthx milla.kthx's update31 Jan 2019, 16:03
Reviewer Update
Just had a look - 29 telephone calls and 7 sms's now to and fro between MBD, Vodacom and myself AND STILL NO RESOLUTION!
Vodacom
Vodacom's reply31 Jan 2019, 16:03
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
mm
milla.kthx milla.kthx's update31 Jan 2019, 16:14
Reviewer Update
Kindly ensure that this is done via e-mail (as I have now also resorted to mail in the meantime) as I would like a paper trail for this issue, having a look at the ICASA complaints procedure in my other window.
Vodacom
Vodacom's reply31 Jan 2019, 16:39
Official
Dear Marli, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.  
 
Regards 
Consumer Website Team(SA)    
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milla.kthx milla.kthx's update04 Feb 2019, 09:54
Reviewer Update
You have failed to pay R100.00 on your VODACOM acc. Call MBD INC. on (011) ********** to set up a new arrangement. Ref: ********** ********** 71 Just received that, was also telephoned and sms'ed on Friday. Seems like the issue has indeed not been resolved.