Cancelled Cellphone Insurance in February 2025 and has to date still not been Cancelled.

Vodacom has provided the worst possible service ever experienced. My mother is a long standing client of Vodacom. When her contract completed she was going to Cancel and start a new contract with another Service provider that can suit her pocket. When making contact with Vodacom to Cancel they promised her the moon and the stars in order to keep her as client - she agreed and renewed her Fiber contract as well as her cellphone contract - 2 months into the new contract the premium was increased with no notification of increase sent. Mind the fact that premium is not paid via debit order but paid every month physically at a Vodacom store. Upon further financial decisions she decided to Cancel the Cellphone insurance in February at the store and to date the Insurance has not been cancelled 06/06/2025. As she has not been including the insurance amount in the premium paid or paying the increased amount, but paying what is indicated by the Vodacom consultant in store the line has now been cut and she is not able to use Fiber or her cellphone. She calls the Vodacom call center as this is the only line to make calls to and speaks to about 20 different people saying the same thing over and over trying to sort out the issue and given the run around. Is this how pathetically Vodacom Operates? She can't even install new fiber through a different service provider and there can't be more than 1 ISP - What to do as she is now stuck with Vodacom with no solutions, no calls, and no feedback from Vodacom. When you call the stores they say they only a Franchise. Pathetic Service Vodacom and she waiting on your call.