Cancelled But They Keep Debiting
I cancelled my contract with Vodacom in August with provision of a 30 days notice as requested so officially I had one month left. However, I was still billed in October and following from that again in November. I have called numerous times and addressed the matter with their Cancellations team. They keep assuring me that the contract has been cancelled yet I am still being billed. This has been the most annoying process because no one has an answer yet I keep getting debit orders. The point of cancelling is to get rid of a service you no longer need yet Vodacom cannot seem to do this. So if service is important to you, I would be careful with going with Vodacom.
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Vodacom's replyOfficial
06 Dec 2020, 11:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2020, 11:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Dec 2020, 11:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on *** effective on the 31/12/2020. As discussed, we will credit the October, November and December invoice and the credit will reflect on your Vodacom account within 24 – 48 hours. Once the credit reflects, we will process a refund into your bank account for the October and November invoices already paid.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on *** effective on the 31/12/2020. As discussed, we will credit the October, November and December invoice and the credit will reflect on your Vodacom account within 24 – 48 hours. Once the credit reflects, we will process a refund into your bank account for the October and November invoices already paid.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2020, 11:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on *** effective on the 31/12/2020. As discussed, we will credit the October, November and December invoice and the credit will reflect on your Vodacom account within 24 – 48 hours. Once the credit reflects, we will process a refund into your bank account for the October and November invoices already paid.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on *** effective on the 31/12/2020. As discussed, we will credit the October, November and December invoice and the credit will reflect on your Vodacom account within 24 – 48 hours. Once the credit reflects, we will process a refund into your bank account for the October and November invoices already paid.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team