1 reviews | Active since Nov 2016
Cancelled but still being billed and being threatened by legal action
<p>I cancelled my contract prematurely in August and paid the remaining balance. It took over 10 days to get my number cancelled and switched to pay as you go, this happened just in time for my move to the UK. I have since received threatening letters saying I will be handed over due to an outstanding bill. Today I have checked my balance and you have deducted more money for me. For what?!?!? A contract that is no longer active.</p> <p> </p> <p>I have duely emailed the proof of payment to cancelaltions and pop@vodacom and have yet to receive a response.</p> <p> </p> <p>Come on Vodacom, get your act together and sort it our and refund the 3 lots of debit taken from my account since August. Why do you make things so difficult!!! And you wonder why people do pay as you go!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
