Cancelled Black Friday order without reason

I have waited since September 2024 for Black Friday Deals to get LTE Wifi for my home. I was happy to get a deal op 29 November 2024, with a gaming laptop and the router for R899 pm The Laptop was out of stock, so I needed to wait 2 to 3 weeks.

I followed up at the end of December to find out where is my order, and they escalated it as I had waited so long for the order.

The router model was discontinued, but they replaced it with another router.

They said I can have a look at another laptop that vodacom have to offer as the ASUS laptop was taking long to get back in stock. This was on 6 January 2025 I chose another laptop, and the quote came back at R1600 pm, so I declined and said I would wait a little longer for the ASUS laptop.

On the 8th of January, a quote was mailed to me with a pro-rata rate calculated.

I followed up via email with the person who assisted me but never got a response.

I phoned the call centre again last week to find out my order had been cancelled without any explanation or notification.

Here I am, a customer from the last 20 years, being very patient with bad planning from Vodacom regarding their inventory of laptops, just to be cancelled and then told I can't get my special rates any more.

Terrible service for good customers