1 reviews | Active since Mar 2017
Cancelled and expired contract still being billed
<p>I had a contract with Vodacom that I cancelled in April last year. they debited my account 25th May 2016 and my account went onto prepaid. I am now receiving calls from CreditWorx saying I owe Vodacom money. I contacted Vodacom customer care and their subscriber collections, who have yet to help me. As far as I am aware, I do not owe Vodacom any money, as my account is now on prepaid, and my last debit order went through in May 2016. What am I being billed for, on a prepaid contract? I did not receive a call, email or sms saying my account is in arrears till date and was handed over.</p> <p>The subscriber collections department are extremely rude, and keep cutting the call in the middle of the conversations. No one has been able to properly listen to what I am disputing and are saying that they are unable to help me.</p> <p>I am being billed for +R1800 and I do not even know what this is for.<br />contract number: I ********** 9</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
