Cancelled accounts still active and billing continuing

I tried several attempts cancelling 2 x Vodacom contracts, first time over the phone where refs. were generated, second time at a Gateway store and third time at a Pavilion and a 4th time a the Musgrave store. To date the process has NOT completed successfully ( with a response of "Cancellation Expired") and I received my latest statement which indicates the cancellation was NOT done and credits not passed. I am not sure what else to do as I have tried several times to call them but wait on the line and calls drop after a while. Further to this, I also raised a query to refund an incorrect debit for a new account which was instated at the end of a month but billed for the whole month, and this as well has been ignored. Please can someone at Vodacom HELP .... Please!!!!

I received the following post to my complaint on HelloPeter which I found to be false; _________________________________________________________________________________________________ Official business reply Good Day Neville Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Feedback was emailed to your gmail address. Regards RO _________________________________________________________________________________________________ Below are additional posts without any response as well; 16 Oct 2017, 9:33 2 days ago

16 Oct 2017, 11:14 2 days ago nanand13:

There still has been NO response via. Email or telephone .... the matter/issue is still unresolved without any credits being passed to my bank account as well. I am very frustrated and disgusted at the way my queries have been handled ,,,, very unprofessional.

17 Oct 2017, 9:19 a day ago nanand13:

Ridiculous now ..... no contact as yet ...shocking terrible poor service from Vodacom.

18 Oct 2017, 9:52 11 hours ago nanand13:

Vodacom has NOT made any contact yet regarding the incorrect billing and cancellation failure. Very disappointing and shocking. Going to put a STOP order on my bank account to prevent this *****.

18 Oct 2017, 20:39 a minute ago nanand13:

Tried logging on via. the web portal and found that all 3 contracts are live still ... and the frustrating bit is that the new contract has 0 value in it meaning I cannot use it as there is NO airtime allocated to it. The contract that should have cancelled, has airtime on it ... GO figure ..... and still no contact from anyone from Vodacom to assist.

The latest is that I left a "Call me Back" via. http://help.vodacom.co.za yesterday and NO response yet.

I also found that the MyVodacom App also lists all three contracts but the latest contract signed up has NO airtime in it .... Frustrating to say the least.