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Neville M

1 reviews | Active since Dec 2009

13 Oct 2017, 13:53

Cancelled accounts still active and billing continueing

I tried several attempts cancelling 2 x Vodacom contracts, first time over the phone where refs. were generated, second time at a Gateway store and third time at a Musgrave store. To date the process has NOT completed successfully ( with a response of "Cancellation Expired") and I received my latest statement which indicates the cancellation was NOT done and credits not passed. I am not sure what else to do as I have tried several times to call them but wait on the line and calls drop after a while. Further to this, I also raised a query to refund an incorrect debit for a new account which was instated at the end of a month but billed for the whole month, and this as well has been ignored.

Please can someone at Vodacom HELP .... Please!!!!

0
Replies (6)
Vodacom
Vodacom's reply13 Oct 2017, 14:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Oct 2017, 09:33
Official

Good Day Neville

Thank you for taking the time to voice your enquiry.

Kindly note that this matter was addressed. Feedback was emailed to your gmail address.

Regards

RO

NM
Neville M's update16 Oct 2017, 11:14
Reviewer Update
There still has been NO response via. Email or telephone .... the matter/issue is still unresolved without any credits being passed to my bank account as well. I am very frustrated and disgusted at the way my queries have been handled ,,,, very unprofessional.
NM
Neville M's update17 Oct 2017, 09:19
Reviewer Update
Ridiculous now ..... no contact as yet ...shocking terrible poor service from Vodacom.
NM
Neville M's update18 Oct 2017, 09:52
Reviewer Update
Vodacom has NOT made any contact yet regarding the incorrect billing and cancellation failure. Very disappointing and shocking. Going to put a STOP order on my bank account to prevent this *****.
NM
Neville M's update18 Oct 2017, 20:39
Reviewer Update
Tried logging on via. the web portal and found that all 3 contracts are live still ... and the frustrating bit is that the new contract has 0 value in it meaning I cannot use it as there is NO airtime allocated to it. The contract that should have cancelled, has airtime on it ... GO figure ..... and still no contact from anyone from Vodacom to assist.