1 reviews | Active since Jul 2017
Cancelled account without authorisation
<p>My wife's account was cancelled without authorisation and now Vodacom have the cheek to say that the cancelations department need 4-5 days to reactivate it. This is utterly unacceptable. Vodacom made the mistake instantly so now they should instantly reactivate the account! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I still have not received a call from a Vodacom consultant - I have also not been able to contact the call centre as I have apparently reached my call limit to the Vodacom call centre - this is disgustingly atrocious lack of service
I still have not received a call from a Vodacom consultant - I have also not been able to contact the call centre as I have apparently reached my call limit to the Vodacom call centre - this is disgustingly atrocious lack of service
Since this issue is not being resolved, our next step is to contact the National Consumer Commission (NCC).
Since this issue is not being resolved, our next step is to contact the National Consumer Commission (NCC).
Hi Brian
As discussed with Aubrett earlier, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Brian
As discussed with Aubrett earlier, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,