JVVF
Jacoba Van Vuuren Fourie

1 reviews | Active since May 2018

04 Mar 2022, 18:50

Cancelled a new contract, now billed for it

I took out a new contract, where the deal was 2 x Samsung A22 phones, with 50 minutes and 500 mb. Chose the 36 months, and the deal changed to 1 phone only. I returned the phone the very next day. Now I see I am billed for the phone!!! I cancelled the deal, why must I pay? I didn't even open the box or the sim card. Please assist, this is really not good service.

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2022, 16:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team