CANCELLED A CONTRACT AFTER IT ENDED MANY TIMES, I AM STILL RECEIVING MONTHLY STATEMENTS DEMANDING PAYMENTS DUE TO INCOMPETENCY OF VODACOM STAFF. I AM BEING ********** BY A BIG COMPANY

I had a cellphone contract with vodacom which I paid very well as per our agreement. The contract reached its ending period and I went to a vodacom store in Mokopane Limpopo to cancel it and inform them I was not upgrading. The consultant helped me and assured me she did everything correctly. To my surprise I kept getting statements as though I had not cancelled the contract. I then wanted to buy a car and when I went to buy, I was told there is a vodacom debt that's blocking my name and I had to go and pay a HUGE AMOUNT so that I could clear my name. Even though I was not receicing the airtime/data that they claimed to have been giving me, I still paid to get them off my back and clear my name.

I paid that amount and again went to the vodacom shop in POLOKWANE LIMPOPO PROVINCE SAVANNAH MALL where again I requested for the contract to be cancelled now for the second time and another consultant assisted me, again assured me it was now really cancelled and that I would not get any more statements demanding payment.

As I speak now, the above happened in September 2021 and here I am again sitting with a statement demanding another payment of A HUGE AMOUNT FOR AIRTIME/.DATA THAT I AM NOT EVEN RECEIVING.

I went to a vodacom shop yesterday (12 Jan 2023) to inquire about this again and find out what kind of **** this is from such a big company. The consultant I saw this time was honest enough to tell me that this is happening to many people, IT IS A PROBLEM ON VODACOM'S SIDE, THEIR STAFF'S FAILURE TO BE ABLE TO CANCEL CONTRACTS THAT HAVE LAPSED!! I am utterly enraged at how I am being ********** by a company I trusted and supported for so many years.

I have totally lost all my rights as a consumer and I have exhausted all my positive belief that this will ever be resolved. I PAYING A CENT TO VODACOM AGAIN, NOT FOR FREE!! I AM NOT RECEIVING ANY AIRTIME/DATA YET I AM ORDERED TO GIVE MY HARD EARNED MONEY TO SUCH A BIG COMPANY!!

IF if there is any competent vodacom head office to investigate this matter and assist: My contact numbers: ***/ *** E-mail: ***/ *** .