Cancelled a 5MG Router - Still not cancelled

<p>On the 4th of October is phone Vodacom on ***to cancelled a 5MG MBB Router . The guy that i speak to me tell me that somebody will collect the router at my office. I ask for a Refnr he said that i can use the refnr on the invoice i received with the router, K ********** . Since than nothing is happen. In the meantime i phone a couple of times, the ask when the router will be collected, i they said is , they are busy, the router will be collected. The i phone again and was furious because the router is not cancelled and still nothing is happen. Then speak to Christine, i think she is a teamleader, she comfirm to me that one of her teammates, speak to me and that i must pay for the router till it is collected. Then is send on 3/11 , 8/11, 16/11 e-mails to ********** but no response. On the 14/11 i phone again and Brian phone me back and he promise that Christine will phone on the 15th/11, but no phone call. On the 17/11 i send i e-mail again and send a cancellation request for my whole contract (2 cellfones and 1 -2mb router and inform that i will made a stoppayment to my bankaccount and will only pay for the 2 cellfones and 2mb route, minus the R199,00 for 5mg router, but still no response . i phone a couple of times again, but they make me so furios that i , don't want to phone again. Then on the 25/11 they collect the router, i follow up, they confirm that they received the router and will inform me when the router will be cancelled, but still nothing happen. On the end of november i made a cash in for the three contracts minus the R199,00 for the router. I follow up, they received the cash payment and the phones will not be block. Then i received a couple of sms about a outstanding amount, i follow up and they inform me that the 4th line amount, of R79, cents is outstanding,i told them is cancelled the router and that the line allso must be cancelled. The guy told me that the contract of the 5MG Router is not still cancelled, and on the 13/12/2016, John Mogopudi, give me a refnr : 1- ********** 688853. Yesterday on the 20th i follow up on the refnr, the told me that they try to phone me to inform me of the progress, i told him that nobody is all me, but he router is still no cancelled, but later on a guy phone me back and told me that the proses is on to cancelled the router. He e-mail me a PREMATURE CANCELLATION QUOTATION form, with Refnr : 1- ********** 763935, i compled the form and e-mail it to ********** this quote is valid for 7 days and the signed acceptance must e-mail or fax, i allso fax it to <span class="baec5a81-e4d6-4674-97f3-e9220f0136c1" style="white-space: nowrap;">(011) ********** <a style="margin: 0px; border: currentColor; left: 0px; top: 0px; width: 16px; height: 16px; right: 0px; bottom: 0px; overflow: hidden; vertical-align: middle; float: none; display: inline; white-space: nowrap; position: static !important;" title="Call: (011) ********** " href="#"><img style="margin: 0px; border: currentColor; left: 0px; top: 0px; width: 16px; height: 16px; right: 0px; bottom: 0px; overflow: hidden; vertical-align: middle; float: none; display: inline; white-space: nowrap; position: static !important;" title="Call: (011) ********** " src="data:image/png;base64,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" /></a></span>.</p> <p>On 13/12 i cancelled my debitorder at Vodacom , Paarl Mall, and made i stoppay again to my bankaccount. Now is my cell statement , R1042.78, a extra R100,00 , for not reived the outstanding amount from my bankaccount. I am so dissapointed and if i can cancelled my whole cell contrats, i will do it today. </p>