Hellopeter
Share Your Experience
RV
RENETTE V

1 reviews | Active since May 2014

02 Jan 2024, 09:58

CANCELLEATION OF CONTRACT

Good morning. I cancelled a contract of mine on 4 Des 2023. On the 31st of Des 2023 i get a sms saying my contract number *** was migrated. I dont want the contract anymore, I want it cancelled. I also want confirmation that my contract is cancelled.

0
Replies (3)
Vodacom
Vodacom's reply02 Jan 2024, 10:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Vodacom
Vodacom's reply02 Jan 2024, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

RV
RENETTE V's update04 Jan 2024, 10:27
Reviewer Update
I RECEIVED NOTIFICATION THAT MY NUMBER WILL BY MADE A PRE PAID END OF JANUARIE 2024. I CANCELLED MY NUMBER ON 4 DECEMBER 2023. IT WAS SUPPOSED TO BE CANCCELLED END OF DECEMBER 2023. WHY MUST I NOW PAY FOR ANOTHER MONTH. GO LISTEN TO YOUR RECORDINGS ON 4 DECEMBER 2023. AT THIS STAGE IM SICK OF VODACOM, I WANT TO MOVE TO A NEW PROVIDER