Cancellations (RETENTIONS DEPARTMENT)

<p>Hi,</p> <p> </p> <p>I am appauled by Vodacoms service. I changed jobs and they took over my contract and ported me to Cell C. I was informed by Vodacom and sent a email regarding the fee for my premature cancellations. This was on the 31st of May 2017.</p> <p>This was payed and in no conversation with vodacom was I informed of any outstanding money owing on my bill. I payed the Cancellation fee sent all documents through 4 times.. </p> <p>I however received a automated phone call this month (THE 8TH MONTH) stating that I owe R400-00 on my bill. On phoning vodacom, they have not cancelled my contract as what was payed for and absorbed the money into my bill. (This was what has been told to me). </p> <p>Please note that my phone was ported to cell C in the 5th month. I have received no communication, no billing information, no phone calls about outstanding monies at all. </p> <p>Please can someone resolve this immediately. I am very disappointed with Vodacom.</p> <p> </p>