CW
Chandini W
1 reviews | Active since Oct 2012
28 Feb 2019, 19:28
Cancellations process horribly inefficient
Your cancellations procedure is horribly inefficient and customer unfriendly. After being on hold for an hour, the line got cut and upon calling back I was informed that iy was outside business hours and could not be put back through. All I want to do is cancel the contract on one of my Vodacom lines and have it converted to prepaid. Why is this so difficult to do? In addition to this I have tried getting an Invoice on the app anf online to show me why my bill for the month is so high and cannot get this in either place? I am not even receiving email statements. Your processes really lack efficiency.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Mar 2019, 07:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Mar 2019, 10:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2019, 10:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
CW
Chandini W's updateReviewer Update
01 Mar 2019, 10:53Thank you Vodacom for the quick response to my post and for now resolving my query. I was also informed that Vodacom can also be contacted on all the social media channels as well as by email on ********** I am satisfied with this and will remain a loyal Vodacom customer for a long time to come.
CW
Chandini W's update01 Mar 2019, 10:53
Reviewer Update
Thank you Vodacom for the quick response to my post and for now resolving my query. I was also informed that Vodacom can also be contacted on all the social media channels as well as by email on ********** I am satisfied with this and will remain a loyal Vodacom customer for a long time to come.