VG
Vaughn G
1 reviews | Active since Jun 2011
21 Dec 2015, 11:22
Cancellations Overcharge!
I have 3 months left of my contract and requested to prematurely cancel my contract as they are too expensive.<br> Vodacom promised that I would only need to pay 75% of my outstanding balance. R405 X 3months is R1215 right? I paid 75% of this which is R911.25, now saying that I should pay R1102.59. How on earth do I basically pay full price for a service that I would even be using for 3months? On top of it all, false advice to clients saying that 75% is due? I've been a client for very long and disappointed that this is happening, all the agent can say that this is 75%, its system generated, any person using a calculator can see this is not the case!
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Replies (1)Vodacom's replyOfficial
21 Dec 2015, 13:58Hello vaughngood,
Thank you for taking the time to raise your complaint with our team. As discussed we have now resolved or addressed this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards,
Allister
Thank you for taking the time to raise your complaint with our team. As discussed we have now resolved or addressed this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards,
Allister
Best regards,
Vodacom's reply21 Dec 2015, 13:58
Official
Hello vaughngood,
Thank you for taking the time to raise your complaint with our team. As discussed we have now resolved or addressed this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards,
Allister
Thank you for taking the time to raise your complaint with our team. As discussed we have now resolved or addressed this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards,
Allister
Best regards,
