1 reviews | Active since Jan 2017
Cancellations or Accounts
<p>I made my account ********** prepaid in December paying R2139.20 to make this happen. In January I received an account for R2560. I phoned Paarl branch who informed me that cancellations captured the cancellation incorrectly. I need to phone them. So I phoned Cancellations and they tell me I need to speak to accounts. Accounts tell me that I need to speak to Cancellations. I asked them after the 3rd time to sort this out and contact me. My debit order went off for the full amount with nobody contacting me. Pathetic! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still waiting in anticipation??????
Still waiting in anticipation??????
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As discussed, the matter has been Resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As discussed, the matter has been Resolved.
Thanks a stack :-) All good now.
Thanks a stack :-) All good now.