SL
Samantha L

1 reviews | Active since May 2016

31 Oct 2016, 15:12

Cancellations number = RETENTIONS no.

<p>Hi. Want to cancel my contact which has come to an end. Of course No one from Vodacom let me know contract expired nor do I see an expiry date on my Tax invoice. First I call customer care who tell me to call ********** to cancel. 1959 = Retentions who tell me to call ********** - no cancellations this number says Retentions. Get hold of me please to cancel this contract and be done with it. I am calling from my MTN cell which is costing me money as trying to call Vodacom from a landline doesnt work.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2016, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team