CP
Charmaine P
1 reviews | Active since Dec 2015
10 Jan 2022, 09:19
Cancellations not done
Phoned their cancellation department on the 12 of Oct 2021 to cancel 2 numbers. *** and ***. They only cancelled *** and now are billing me for ***. Phoned the cancellation department , cannot get an agent to speak to. This is not he 1st time they have done this to me
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jan 2022, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2022, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jan 2022, 13:34 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed the cancellation successfully and also requested for a credit due too the late cancellation. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2022, 13:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed the cancellation successfully and also requested for a credit due too the late cancellation. Regards Consumer Website Team
Best regards,
CP
Charmaine P's updateReviewer Update
10 Jan 2022, 14:05I want to thank the agent that contacted me, just handled it professionally without any fuss
CP
Charmaine P's update10 Jan 2022, 14:05
Reviewer Update
I want to thank the agent that contacted me, just handled it professionally without any fuss