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CHARLENE W

1 reviews | Active since Dec 2013

26 Jul 2025, 10:31

Cancellations not canceling???

Called multiple times to cancel an upgrade, had to post a complaint to get the device collected. Now I'm back since device is collected but contract still not cancelled and debit went off. Can Vodacom improve their service and get this sorted?

0
Replies (3)
Vodacom
Vodacom's reply26 Jul 2025, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

CW
CHARLENE W's update31 Jul 2025, 12:47
Reviewer Update
Thank you, I have received 3 calls since the complaint was logged and telephonically it was confirmed that the contract has been cancelled however I need an email and post response that it's been porocessed. An sms notification as well confirming this. Have not received a call from the outsourced call Centre that is suppose to cancel this.
Vodacom
Vodacom's reply31 Jul 2025, 14:16
Official
Dear Charlene,

Thank you for the time and effort taken to voice your dissatisfaction to our office.

Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team

Best regards,