CW
CHARLENE W
1 reviews | Active since Dec 2013
10 Jul 2025, 10:46
Cancellations not assisting
Took out an upgrade however resized hoe over praised the deal was and still trying to arrange cancellation which is within the 14 day period, and device packaging sealed. Logged 2 calls and Vodacom explains it's escalated to the external sales department who initially assisted with the deal but no call whatsoever. It's been close to 2 weeks and I will not be help liable to continue with this contract. Can I receive a call to get the devide collected and contract cancelled urgently?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Jul 2025, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2025, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jul 2025, 14:44Dear Charlene.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2025, 14:44
Official
Dear Charlene.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,