Cancellations Nightmare!!!

Please can someone from Cancellations call me back, I have phoned your department 10 times to cancel Contracts, the staff don't even know the correct email address, I have paid for cancellations on the 5th of July and NONE of the cancellations have been auctioned, this actually so pathetic, I have to pay withing 14 days, but have to call 10 times and spend hours on the phone!!!! No one knows what is happening eing there, eventually spoke to a Manager I think he's name was Nkoliseie gave me he's word that it would be done o Friday, guess what still not done!!!! It's not difficult I paid cancel the Contracts, very simple!!!!