GM
Glynis M
1 reviews | Active since Jul 2016
31 Mar 2021, 09:19
Cancellations Ignored
I called Vidacom cancellations on tge 5th Feb 2021 to cancel 3cof my existing contracts as i am unemployed and cannot afford to oay for something i am not using. All 3 contracts had reached their expury dste so there were no early cancellationn requests. I recently checked on my Vodacom App and notice thst none of these requests were done. I calked cancellations again this morning only to find out that my suspicion was correct. They tell me they have now loaded the cancellations but who is going to pay the extra which has now been billed to me.? I find this totally unacceptable and also request proof that my request has now been loaded.
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Replies (3)
Vodacom's replyOfficial
31 Mar 2021, 10:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2021, 10:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
GM
Glynis M's updateReviewer Update
31 Mar 2021, 10:49You people are useless, been chatting to someone on twitter and they still have no answers or will call me. Thank goodness i am canceling and hopefully wont have to cancel a third time.
GM
Glynis M's update31 Mar 2021, 10:49
Reviewer Update
You people are useless, been chatting to someone on twitter and they still have no answers or will call me. Thank goodness i am canceling and hopefully wont have to cancel a third time.
Vodacom's replyOfficial
31 Mar 2021, 14:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that our Social Media Team has been in contact with you this morning and have escalated your query to the relevent department for further assistance. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2021, 14:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that our Social Media Team has been in contact with you this morning and have escalated your query to the relevent department for further assistance. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Regards Consumer Website Team
Best regards,