jA
john A
1 reviews | Active since May 2015
28 Dec 2017, 12:15
Cancellations idiots
My Vodacom contracts went to full term about a year ago. Phoned in to terminate the contract, was told to go in to a shop and fill in paperwork. Did that, got money debited after a month again.
Phoned Vodacom, verbal cancellation AND did the paperwork AGAIN.
This procedure carried on almost 4 months.
Went to my bank to block Vodacom and reverse a month of payments.
Got a phone call today from Vodacom asking me for over R4000 on an unpaid account.
Sorry to the Lady who spoke to me, I know it's your job, but Vodacom is trying to rob me for something they should have stopped MONTHS ago.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Dec 2017, 12:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2017, 12:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jan 2018, 09:56Good day John,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply04 Jan 2018, 09:56
Official
Good day John,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,