CZ
CHANTEL Z
1 reviews | Active since Apr 2013
12 Apr 2017, 09:16
CANCELLATIONS E-MAIL
<p>I send an e-mail already on the 1st of January to cancel 2 of my cellphone lines when I phoned to find out why I am being billed still got advised that the e-mail only deal with pre-mature cancellations but no feedback or response e-mail was send to me. I am so disgusted in Vodacom by now. I want my account credited with the additional 2 months that you charged me for. It is **************** if something expires how in the first place can you continue to bill a person for it.</p>
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Vodacom's replyOfficial
12 Apr 2017, 09:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2017, 09:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,