Cancellations doesn't cancel

<p>I did an early termiation in Oct, but didnt pay in time, naughty me, however I phoned for a new settlement mid Nov, where I was told no reason as the contract end in Dec, and will only pay for Dec, and will be done. Lo and behold I get charged >R880 in Jan, plus get told no cancellation was done, I log an SR, and ask for cancellation again, (6 Jan) now 14 Feb I get got the cancellation was cancelled, and the SR was closed (without informing me and the "resolution" makes no sense) I want my money back for these months that were erroniously billed (Double billed even, check the invoices) and not too be billed in March, and my 3rd cancellation today to stick ....</p>