Cancellations Dept - Poor Integrity

Hello, Please can I be given feedback on the cancellation of my contract notification and what is actually happening. I called and asked for termination but just got an upsell cancellation agent not doing what I asked for, nor did I get a cancellation notification. I only got a quote and nothing about next steps nor a cancellation notification. Noticing the ***** personality on the phone, I emailed through and got no response. I have a case number of ***. I asked for a normal contract termination but just got an sms saying case is resolved. There is no further feedback on what is the situation or acknowledged for cancellation. Please can a senior person in Vodacom attend to the cancellation staff and respond properly to a client in a decent manner befitting a big brand like Vodacom. Thank you!