CANCELLATIONS DEPT OFFLINE FOR 48 HRS NOW!!!

I have been trying to cancel my contract, prematurely, for the past 48 hours now by calling the Cancellations Dept call centre but each time I am advised that their \system"is offline and I need to call back. I have sent an email to [Email Removed] and again that also seems to be getting ignored somehow. Why is it that that when its time to cancel a contract you have to jump through so many hoops or the service is unavailable or you can only do it via call centre? For opening accounts you can pretty much do it any where...walk-in...direct delivery etc but now when cancelling I am getting the sense you are made to jump through so many hoops and hurdles to almost cause you NOT to cancel. This is unacceptable. Someone please contact me and help me expedite my cancellation request please."""