BE
Bianca E

1 reviews | Active since Oct 2009

17 Jan 2017, 15:12

Cancellations Dept absolutely useless!

<p>I have been trying to contact Vodacom Cancellations from 30th December to date with no luck. I've dialled ********** several times (either engaged or just rings), I've emailed customer care, I've emailed social media, I've emailed cancellations but no reply. I've gone into two stores that have been so busy that I had to leave after 30min + with not even as much as a hello from the consultants. All i want is to cancel my contract!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,