Cancellations Department Not Knowledgeable

We are all under stress and are under staffed. If that is the case with VODACOM service then they should advise that they cannot assist with cancellation at this time. I have asked for the consultant Rendani to advise me before cancellation if I will lose my minutes and I was told to be patient and give her a chance to put the cancellation through and see, as she does not want to give me the wrong information. The line dropped, I tried calling back *** and I was told my number is prepaid and I need to call 082135. I am without data and minutes with immediate effect. My question was will I lose my minutes and data, if I was told that I will be losing all my minutes and data immediately I would have stalled my cancellation. Please listen to the recording between 9 and 10 30.04.20