Cancellations Department **** on the phone to me

I called yesterday to cancel a contract and have my number migrated to prepaid, The agent at the end of the line did NOT inform me about getting 2 new contracts, he told me that he was going to reduce my payments on my 2 last contracts!!!

Now I get an sms saying I have been approved for 2 new contracts WHAT THE **** MAN!!! I did not want any contracts , I was not even told my bank was going to be debited , or anything else like that.

This is very unfair to me as I lost my job and I need to cut costs not get more contracts on my name, you Agent needs be fired or disciplined as this is not what you do to loyally customers...