Cancellations, customer care and all-round terrible service

<p>I have been trying to contact Vodacom for weeks regarding the same issue; a cancellation that I called in to log (11/10/16), which was never followed up on. I then called again on Friday (21/10/16) to follow up, to which K****tso from cancellations told me that it had never been logged in and she would do it for me - which she did as a received the above mentioned reference number. Yesterday afternoon I received an sms stating that my query has been closed, yet i still have the package and Vodacom is still sending me bills for said package (which I cancelled within the allowed 14 days of receiving it - in fact i cancelled it 4 days after having received it). i would like to know why it has been closed, but none of my issues have been solved and I have not gotten any response from any one.</p> <p>I am really becoming quite frustrated now as I am spending my days trying to contact Vodacom to resolve this issue, with no success.</p> <p>Furthermore, I cannot contact aftersales anymore as i get an automated response stating that my call limit to this call centre has been reached for the month - only because i have called you guys so many times with no avail and no response, really struggling to get through most of the time.</p>