rK
rakhi K
1 reviews | Active since Oct 2011
25 Feb 2026, 13:56
Cancellations - Bad Service
I called Vodacom on the 15 January 2026 to cancel my contract. Which means 1 February 2026 supposed to be my last debit order. Now I get an SMS saying that 1 March will be the last debit order. They said its a 1 month notice period, meaning January invoice is paid on the 1 February 2026. February 2026 will be paid in 1 March 2026. I already did my one months cancellation. The agent did not explain that 1 month counts from the end of the month and not from the day of the call.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
25 Feb 2026, 14:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2026, 14:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
