rK
rakhi K

1 reviews | Active since Oct 2011

25 Feb 2026, 13:56

Cancellations - Bad Service

I called Vodacom on the 15 January 2026 to cancel my contract. Which means 1 February 2026 supposed to be my last debit order. Now I get an SMS saying that 1 March will be the last debit order. They said its a 1 month notice period, meaning January invoice is paid on the 1 February 2026. February 2026 will be paid in 1 March 2026. I already did my one months cancellation. The agent did not explain that 1 month counts from the end of the month and not from the day of the call.

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Replies (1)
Vodacom
Vodacom's reply25 Feb 2026, 14:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team