Cancellations/available balances

I cancelled my account and gave the usual 30 days notice as required.<br> I moved the contract onto prepaid at this point.<br> My complaint is that the consultant who assisted me with the migration of the account to prepaid confirmed that the available minutes/data & sms's would be carried over onto my new contract.<br> Up until this point I have effectively \lost"all of the available minutes/data etc.<br> How can Vodacom just force me to forfeit these available balances after it was confirmed that I would be able to carry them onto the new prepaid contract- some sort of thievery is going on here as I paid for those services and now they have just been taken away because I changed the format of my contract-- why did I bother staying with Vodacom then? Cellc has much better rates."""