DVDM
Dharsha Van Der Merwe

1 reviews | Active since Oct 2017

16 Dec 2021, 14:24

Cancellations are impossible...

We have relocated to the Netherlands and my contract ends on the 16th of January 2022. I wish to cancel my contract and Vodacom is unreachable on all numbers. 082 111, 082 135, ***... I have been told that I need to give 30days notice and call into cancellations. Absolutely none of the numbers work for cancellations... I must add that this is most unprofessional as all these numbers are clearly stated on your website. Can Vodacom please arrange for an assistant to contact me urgently with regards to this cancellation as I would not like to renew my contract. My phone number is stated and is located in the Netherlands please add the area code +31 prior to dialing. Please do give me a call so that we may find a resolution together and finally place in a cancellation request for my soon to be expired contract.

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Replies (1)
Vodacom
Vodacom's reply17 Dec 2021, 07:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team