Cancellation/refund nightmare

I had to cancel a mobile router contract, since we did not have signal. It took literally months.

Now i need to be paid back my refund for the months they deducted premiums and strange amounts thereafter which was authorised by vodacom. Which they stated will take 7 to 14 working days. Of course this time period lapsed without being paid and when I follow up, I am being sent back and forth between departments. No one is taking responsibility (Thats the emails) when I call they don’t even want to utilise the reference numbers i was given, just ask for my account number. So it seems the reference numbers vodacom gives is just for show.

I find it interesting that they can deduct funds from your account so quickly, but will do everything in their power to delay and avoid to pay you back funds they were not authorised to take.

It seems this is the new value system and mandate of vodacom, do whatever you can to not pay back people’s money we took. It is sad, I was always a proud customer of vodacom for years, but now I want no association with vodacom. They are a business with no principles or values.