LH
Leigh H
1 reviews | Active since Dec 2018
12 Nov 2021, 09:44
Cancellation without communication!
I am disgusted with the lack of communication from Vodacom. I tried taking a deal with them and they cancel it and don't let me know. I then get told that I rejected the deal, turns out they had no stock then cancelled the order and didn't tell me. POOR POOR service!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Nov 2021, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Nov 2021, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LH
Leigh H's updateReviewer Update
15 Nov 2021, 15:01I have not yet received any communication from any consultant from Vodacom.
LH
Leigh H's update15 Nov 2021, 15:01
Reviewer Update
I have not yet received any communication from any consultant from Vodacom.
Vodacom's replyOfficial
16 Nov 2021, 17:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our assisted with your query and placed the order as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our assisted with your query and placed the order as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 17:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our assisted with your query and placed the order as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our assisted with your query and placed the order as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,