Cancellation with Vodacom Customer Care - Not possible when calls constantly are dropped.

Item: Vodacom
Rating: 1
Author: Alecia A

I would like to My Meg 500 Cancellation of 064 *** ***x. I no longer have this number and am still being billed for additional data. I spoke to a consultant 16 March 2020 who wanted to upgrade me and I asked for a cancellation.

When I can in now the Call centre Drops the call and no one assists me. 31 March 2020 2.21pm

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 Mar 2020, 15:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Mar 2020, 15:09

Official