JJvV
JL Janse van Vuuren
1 reviews | Active since Dec 2020
04 Dec 2020, 11:39
Cancellation Trauma
After trying telephonically for almost 2 hours to give the required 1months notice to cancel, in desperation I sent an email with ALL my info and request to the cancellation dept. I also physically went to hand a copy of my said email to The Vodacom shop which sold the contract-package to me, The manager said he is not empowered to cancel contracts but sent my email to Vodacom. This was repeated for three months in succession as well as the reversing of the debit order at the bank.
Now Vodacom Threatens legal action
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Replies (3)
Vodacom's replyOfficial
04 Dec 2020, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Dec 2020, 17:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and necessary credits done. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2020, 17:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and necessary credits done. Regards Consumer Website Team
Best regards,
JJvV
JL Janse van Vuuren's updateReviewer Update
17 Jan 2021, 09:38Thank you, HelloPeter.
Within days of my complaint ,Vodacom phoned and apologized, promising to cancel contract as requested on 11/6/2020. However, coming the month-end I was billed for ''5G Usage''. Pointing out that there is no 5G service in our area I was promised rectification. So far it seems to have worked.
Thank you HelloPeter
Within days of my complaint ,Vodacom phoned and apologized, promising to cancel contract as requested on 11/6/2020. However, coming the month-end I was billed for ''5G Usage''. Pointing out that there is no 5G service in our area I was promised rectification. So far it seems to have worked.
Thank you HelloPeter
JJvV
JL Janse van Vuuren's update17 Jan 2021, 09:38
Reviewer Update
Thank you, HelloPeter.
Within days of my complaint ,Vodacom phoned and apologized, promising to cancel contract as requested on 11/6/2020. However, coming the month-end I was billed for ''5G Usage''. Pointing out that there is no 5G service in our area I was promised rectification. So far it seems to have worked.
Thank you HelloPeter
Within days of my complaint ,Vodacom phoned and apologized, promising to cancel contract as requested on 11/6/2020. However, coming the month-end I was billed for ''5G Usage''. Pointing out that there is no 5G service in our area I was promised rectification. So far it seems to have worked.
Thank you HelloPeter